Terms of service

In these terms the following definitions apply:

• ◊ AEO Expert: AEO Expert B.V., Dutch Chamber of Commerce 91823740
• ◊ Service: the SaaS application for Answer Engine Optimization scanning and reporting
• ◊ Customer: the natural or legal person entering into a subscription
• ◊ Account: the personal user account within the Service
• ◊ Scan: an automated inspection of a URL or domain by our agent

The agreement is formed when the customer activates a subscription via our website or uses the free scan. For paid subscriptions, a statutory 14-day right of withdrawal applies, unless the service has already been fully delivered within that period with explicit consent.

We reserve the right to refuse a request, e.g. in case of clear abuse signals or conflict with our Acceptable Use Policy.

AEO Expert targets an uptime of at least 99.5% per calendar month, excluding announced maintenance. Incidents are published at status.aeoexpert.nl.

We run scans against AI models available at that time. As these models update frequently, scan results may vary over time. We do not guarantee specific rankings or citations.

All prices exclude 21% VAT unless otherwise stated. Payment is made monthly or annually in advance, via credit card or SEPA direct debit through Stripe.

In case of late payment we are entitled to suspend the service after a written reminder with a 14-day grace period. Price changes are announced at least 30 days in advance.

The customer uses the service only for domains they are reasonably authorized to scan. Scanning third-party sites without permission may result in suspension or termination.

• ◊ No bypassing of rate limits or security
• ◊ No reselling of API output without written consent
• ◊ No use for illegal, discriminatory, or misleading purposes
• ◊ Provide accurate and up-to-date contact data

All rights in the AEO Expert software, scan algorithm, and report templates rest with AEO Expert B.V. The customer receives a non-exclusive, non-transferable license to use the service for the duration of the subscription.

Scan results relating to the customer's own domains are the customer's property. We may use anonymized, aggregated data for benchmarks and product improvement.

Our liability is limited to the amount the customer paid in the 12 months preceding the loss-causing event, with an absolute maximum of €25,000. Indirect damages, lost profits, and consequential damages are excluded.

This limitation does not apply in case of intent or willful recklessness by AEO Expert or its management.

Either party may terminate the subscription at any time, subject to the selected term (monthly or annual). Amounts already paid for the remaining term are non-refundable, except when we terminate without cause.

After termination, customers have 30 days of access to a data export. Afterwards, account data is deleted per our privacy policy.

This agreement is governed by Dutch law. Disputes are submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.

We aim to resolve disputes first through dialogue. Contact legal@aeoexpert.nl for formal matters.

If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in full effect. We may transfer our rights and obligations under this agreement in the event of merger, acquisition, or corporate restructuring.